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The Riverside, California Press Enterprise has published a story detailing the pending federal lawsuit against ITT Educational Service, Inc., which operates one of its campuses in the Riverside area.  
The newspaper interviewed a number of students at the local ITT campus who detailed their experiences with ITT and the heavy debt burden they had developed while attending programs at the school.  One such student, Tyler Keaggy, 23, told the Press Enterprise that he feels trapped in a situation where he has to continue taking classes for a degree in project management, in part to defer beginning to have to pay on student loans that total $63,000.
“They [ITT]  kind of go through a process,” Keaggy is quoted as saying, “where they take you to financial aid and they do it on the computer, so you don’t really get to read it all or know where those private loans are coming from. In fact, I still don’t know."
The newspaper also reported:
"According to the lawsuit, ITT trained its recruiters to get people who inquired about its programs to visit the campus in person where they would be more susceptible to a high-pressure sales pitch that could go on for hours."
"When someone asked about the college’s cost, the recruiters were instructed to make statements such as “I cannot tell you what your exact cost will be...it varies student to student.” They were to add that the person would find out about the cost “when you come in for the tour.”
When a reporter visited the lobby of ITT’s campus in Orange last week, there were no brochures available to describe the degree programs or their cost. An employee said the college doesn’t provide brochures to visitors, but that people are told those details when they take a campus tour. She said much of that information was also available on the company’s website.
The government alleges ITT misled prospective students with statistics that exaggerated how much they would earn and their chances of getting a job with a degree."
"Laura Brozek worked as a top recruiter for ITT in Orange County, and at two of its other Southern California campuses until 2011, when she became concerned about management’s tactics. Brozek provided written testimony about her experience to the Senate Committee on Health, Education, Labor and Pensions in 2012."
"In an interview with the Register, she detailed how recruiters had used a technique called “the pain funnel,” which was meant to manipulate potential students’ emotions to get them to enroll.
“I would focus on people’s shortcomings,” Brozek said in the interview. “We played upon the vulnerable.”"



 


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